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- Why do I have to register to shop here?
- Which methods of payment do you accept?
- What delivery methods are there?
- Is there a delivery charge?
- Can I check the delivery status of my order online?
- How long does delivery take?
- Can I have my order sent to a different address?
- Are my credit card details safe?
- Where are you based?
- Why can't I get the preview songs to play?
- Are the CDs for sale on this website brand new?
- My CD has arrived broken. What shall I do?
- Where can I view your terms and conditions?
- How do I sell my own CD on CD Unsigned?
- How do I add ANOTHER CD to CD Unsigned?
- How do I change the info on my CD Page?
- My question is not displayed here!
- Why do I have to register to shop here?
When you register, your contact and delivery details are stored securely online in your customer area. This means that you do not have to resubmit your delivery details every time you place an order. When you make a purchase, all you have to do is log in and your details are prefilled during the checkout process.
You can also check the delivery status of your current orders, view your previous orders and update or amend your contact details online in your customer area.
Please note that we DO NOT store credit card details on this website.
- Which methods of payment do you accept?
There are four payment methods to choose from:
PayPal
Worldwide credit/debit card payment processor.
Purchase goods online without having to give out your credit card details.
Compatible with all major credit and debit cards.
more info about PayPal
Bank Funds Transfer
United Kingdom and European Union only. Send money from your bank account.
Nochex
United Kingdom credit/debit card payment processor.
Purchase goods online without having to give out your credit card details.
Compatible with all major UK credit and debit cards.
more info about Nochex
Cheque / Postal Order
United Kingdom only in British Pounds only.
- What delivery methods are there?
We use Royal Mail to deliver orders.
Overseas orders are delivered by Royal Mail Airmail.
- Is there a delivery charge?
Yes. There is a delivery charge which includes postage, packing and handling.
The Delivery / Package / Handling charge is automatically calculated during
the purchase process.
All goods are despatched by Royal Mail in protective cardboard CD parcels. (larger orders are packing in padded parcels)
The rates are as follows:
Delivery Within The UK:
Orders up to £ 10.01 ........................ £ 2.00
Orders up to £ 20.00 ........................ £ 3.00
Orders up to £ 30.00 ........................ £ 4.00
Orders up to £ 40.00 ........................ £ 5.00
Orders up to £ 50.00 ........................ £ 6.00
Orders over £ 50.00 ........................ FREE
Delivery to Rest Of World:
Orders up to £ 10.01 ........................ £ 3.00
Orders up to £ 20.00 ........................ £ 4.00
Orders up to £ 30.00 ........................ £ 6.00
Orders up to £ 40.00 ........................ £ 8.00
Orders up to £ 50.00 ........................ £ 10.00
Orders over £ 50.00 ........................ FREE
- Can I check the delivery status of my order online?
Yes, all you have to do is log in with your email address and password and you will be able to check whether your order is still being processed or has been despatched.
You will also receive an automated email, telling you when your order is being processed or has been despatched.
- How long does delivery take?
Most items are despatched the same day, or within 24 - 48 hours of ordering.
All orders are despatched using Royal Mail.
UK delivery times average 1 - 3 working days.
Europe delivery times average 3 - 7 working days.
USA delivery times average 7 - 14 working days.
Actual delivery times may vary depending on factors such as Internal Customs and postal delays.
Don't forget. You can check the status of your order at any time by logging in with your Customer email address and password.
Orders purchased by cheque or bank transfer will be despatched when payment is received and cleared.
- Can I have my order sent to a different address?
Yes. You can store up to five different addresses in your customer area.
You select the relevent address that you want your order sent to during the checkout process.
- Are my credit card details safe?
Yes of course!
As we use secure third party payment processors like PayPal and NOCHEX to process credit card and debit card orders, we NEVER have any access to your credit card information at all.
No credit card information is EVER stored in our website database.
You are, however, responsible for keeping your email address and password safe to prevent unauthorized access to your Customer information.
- Where are you based?
We are based in Worthing, West Sussex - United Kingdom.
You can find our full postal address on our contact page.
- Why can't I get the preview songs to play?
If your chosen song won't play or if you are receiving an error, this means that you haven't got a recent version of Windows Media Player installed on your system.
It is recommended that you download and install Windows Media Player 9 or above.
Click here to download it FREE
- Are the CDs for sale on this website brand new?
Yes. The CDs are all brand new; either manufactured by the bands themselves or by small record labels. All CDs are sealed in shrinkwrap or clear CD wraps.
- My CD has arrived broken. What shall I do?
If your CD arrives with a broken case, there is no need to return the CD. Simply contact us , telling us the problem and we will send you a new blank CD case.If there is a problem with the disc itself, there is no need to return the CD. Simply contact us , telling us the problem and we will send you a new disc. (without the case)
If you wish to return an order for any other reason, please read our Terms And Conditions section to learn more about our Returns And Refund Policy
- Where can I view your terms and conditions?
Simply visit our Terms and Conditions section.
You can also visit our Privacy Notice page for more information.
- How do I sell my own CD on CD Unsigned?
Simply click here for more info on how to sell your CD here
- How do I add ANOTHER CD to CD Unsigned?
If you are a CURRENT CD Unsigned band/artist who already has a CD on CD Unsigned, click here to add another CD to CD Unsigned.
- How do I change the info on my CD Page?
Simply contact us, letting us know what you'd like changed and we will amend your CD page asap.
- My question is not displayed here!
If your question cannot be answered here, then simply click here to contact us with your query.
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