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Help and Frequently Asked Questions

  1. Which methods of payment do you accept?
  2. What delivery methods are there?
  3. How do digital downloads work?
  4. Are my credit card details safe?
  5. Where are you based?
  6. Why can't I get the preview songs to play?
  7. Are the CDs for sale on this website brand new?
  8. My CD has arrived broken. What shall I do?
  9. How do I sell my own CD on CD Unsigned?
  10. How do I add ANOTHER CD to CD Unsigned?
  11. How do I change the info on my CD Page?
  12. My question is not displayed here!

  1. Which methods of payment do you accept?

    Details on payment options available in on the Payment Information page

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  2. What delivery methods are there?

    We use Royal Mail to deliver orders.
    Overseas orders are delivered by Royal Mail Airmail.

    Details of delivery rates is Delivery Information page

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  3. How do digital downloads work?

    Details on digital downloads is available here: Digital Download Help

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  4. Are my credit card details safe?

    Yes of course! As we use secure third party payment processor PayPal to process credit card and debit card orders, we NEVER have any access to your credit card information at all.
    No credit card information is EVER stored in our website database.

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  5. Where are you based?

    We are based in Stoke-on-Trent, United Kingdom.

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  6. Why can't I get the preview songs to play?

    Flash Player 10 or better is required and Javascript must be enabled to listen to track previews. Older versions of flash may not play the tracks correctly. You can download the latest Flash Player for free from Adobe

    Alternative you can download samples by right clicking on the play button and choosing "Save Target As" or "Save Link Location" and playing the tracks using an MP3 player on your computer.

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  7. Are the CDs for sale on this website brand new?

    Yes. The CDs are all brand new; either manufactured by the bands themselves or by small record labels. Some CDs are sealed in shrinkwrap or clear CD wraps.

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  8. My CD has arrived broken. What shall I do?

    If your CD arrives with a broken case, there is no need to return the CD. Simply Contact Us , telling us the problem and we will send you a new blank CD case.

    If there is a problem with the disc itself, there is no need to return the CD. Simply Contact Us , telling us the problem and we will send you a new disc. (without the case)

    If you wish to return an order for any other reason, please read our Terms And Conditions section to learn more about our Returns And Refund Policy

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  9. How do I sell my own CD on CD Unsigned?

    Simply click here for more info on how to sell your CD here

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  10. How do I add ANOTHER CD to CD Unsigned?

    If you are a CURRENT CD Unsigned band/artist who already has a CD on CD Unsigned, click here to add another CD to CD Unsigned.

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  11. How do I change the info on my CD Page?

    Simply contact us , letting us know what you'd like changed and we will amend your CD page asap.

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  12. My question is not displayed here!

    If your question cannot be answered here, then simply Contact Us with your query.

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